제가 물건을 오더했는데 못받았거든여.

그래서 메일 보냈더니.답장이 왔는데.

대충은 알겠는데 잘 모르겠네여..

해석좀 해주세요.

미리 감사드립니다

I am sorry to learn that you never received your order. At this time, I have issued a full credit to your Visa card for your entire order. Please allow 14-30 business days for this credit to appear on your account. Please visit Kohls.com and place a new order. Please reply to this e-mail with your new order number and I will be happy to honor the original sale price and waive the standard shipping charge. I apologize for any inconvenience you have experienced as a result of not receiving your order.

Sincerely